F
Family First
The Front Door
Out-of-hours new enquiryIn-hours new enquiry · staff availableIn-hours new enquiry · no one freeExisting parent · child sickStaff absenceCold sales callWeb chat enquiryWeb form submissionBook a Tour form
Scenario 08 / 09

Web form submission

Contact form on the Family First site - same triage logic.

Next: Book a Tour form
Caller experience
Web form
Visitor · /contact-us form
Out of hours
Sun 14 Jun · 22:18
Visitor is filling in the form…
AI decision engine
Triage decision engine
0 events

Classification

Caller type and intent
Listening for caller intent…

Captured fields

Booking-ticket ready
Fields will appear as the caller shares them.

Routing decision

Disposition and next best action
Pending classification + capture…
Ready