F
Family First
The Front Door
Out-of-hours new enquiryIn-hours new enquiry · staff availableIn-hours new enquiry · no one freeExisting parent · child sickStaff absenceCold sales callWeb chat enquiryWeb form submissionBook a Tour form
Scenario 01 / 09

Out-of-hours new enquiry

Saturday 9pm - a parent calls 0330 looking for a place.

Next: In-hours new enquiry · staff available
Caller experience
Phone · 0330 333 1080
Sarah Jenkins · Prospective parent
Out of hours
Sat 13 Jun · 21:04
Ringing…
AI decision engine
Triage decision engine
0 events

Classification

Caller type and intent
Listening for caller intent…

Captured fields

Booking-ticket ready
Fields will appear as the caller shares them.

Routing decision

Disposition and next best action
Pending classification + capture…
Ready