F
Family First
The Front Door
Out-of-hours new enquiryIn-hours new enquiry · staff availableIn-hours new enquiry · no one freeExisting parent · child sickStaff absenceCold sales callWeb chat enquiryWeb form submissionBook a Tour form
Scenario 06 / 09

Cold sales call

Screened out before it reaches the enrolment team.

Next: Web chat enquiry
Caller experience
Phone · 0330 333 1080
Unknown · Outbound sales agent
In hours
Tue 16 Jun · 14:22
Ringing…
AI decision engine
Triage decision engine
0 events

Classification

Caller type and intent
Listening for caller intent…

Captured fields

Booking-ticket ready
Fields will appear as the caller shares them.

Routing decision

Disposition and next best action
Pending classification + capture…
Ready