F
Family First
The Front Door
Out-of-hours new enquiryIn-hours new enquiry · staff availableIn-hours new enquiry · no one freeExisting parent · child sickStaff absenceCold sales callWeb chat enquiryWeb form submissionSafeguarding concern · urgent escalation
Scenario 09 / 09

Safeguarding concern · urgent escalation

Parent raises a serious concern - escalated to customer care within minutes.

Next: Out-of-hours new enquiry
Caller experience
Phone · 0330 333 1080
Rachel Owens · Existing parent
In hours
Thu 18 Jun · 15:54
Ringing…
AI decision engine
Triage decision engine
0 events

Classification

Caller type and intent
Listening for caller intent…

Captured fields

Booking-ticket ready
Fields will appear as the caller shares them.

Routing decision

Disposition and next best action
Pending classification + capture…
Ready