Out-of-hours new enquiry In-hours new enquiry · staff available In-hours new enquiry · no one free Existing parent · child sick Staff absence Cold sales call Web chat enquiry Web form submission Book a Tour form

Scenario 09 / 09

Book a Tour form

High-intent parent books a show-around via the website.

Next: Out-of-hours new enquiry

Caller experience

Web form

Visitor · familyfirstnurseries.co.uk/book-a-tour

Out of hours

Mon 15 Jun · 19:42

Visitor is filling in the form…

AI decision engine

Triage decision engine

0 events

Classification

Caller type and intent

Listening for caller intent…

Captured fields

Booking-ticket ready

Fields will appear as the caller shares them.

Routing decision

Disposition and next best action

Pending classification + capture…

Ready